AI-powered omnichannel support, where and when you need it.
Whether you need to supplement your existing workforce with remote agents or transition to a remote platform, Cedar Contact makes it fast, easy and affordable.
Discover the best remote agent solution for your organization.
Get an instant quote today.
Cedar Remote: COVID-19 Emergency Contact Center Solution
Transition to a Remote Workforce Fast
As the Coronavirus pandemic spreads and governments issue shelter-in-place orders, contact centers are scrambling to transition agents to work from home and experiencing significant disruption as they learn how to configure VPNs, set up locked-down PCs and supervise agents from afar.
In an emergency, rapid remote deployment is critical to your operations success. Cedar Remote enables contact centers to deploy a remote workforce faster and easier than ever.
- Keep agents safe with same-day emergency deployment
- Take calls in hours using home, desk or cell phone access
- Virtually no training required
With Cedar Remote, organizations can maintain business continuity and easily supervise remote agents without the hassle and expense of other solutions. Then, once you are ready, transition seamlessly to our Cedar Cloud CCaaS Platform.
Cedar Cloud: AI-Powered Contact Center as a Service (CCaaS) Platform
Drive Powerful Customer Journeys, From Anywhere
As consumers go digital, organizations with siloed legacy systems are failing to keep up with complex communication demands, creating friction that leads to customer churn.
Cedar Cloud is an award-winning, innovative, complete contact center suite that enables you to reach customers on their channel of choice and seamlessly transition between channels for a personalized, context-rich customer experience.
Our smart and simple browser interface enables agents to work from anywhere and includes:
- Full omnichannel support for Voice, Email, SMS, Chat, Bot, Social and Web
- Intelligent routing gets callers to the right agent, right away
- AI, automation and bot self-serve solutions
- Call recording, monitoring and reporting for real-time supervisory capabilities
Unlike other contact center software, Cedar Cloud is simple, secure and flexible:
- Plug-and-play cloud platform enables fast and easy deployment with virtually no agent training required
- Security and compliance certifications built in for: HIPAA, PCI DSS, Cloud Security Alliance, HITRUST CSF, GDPR
- Affordable, pay-as-you-go options for on-demand scaling
Cedar Support: Scalable Contact Center Outsourcing Services
Remote Agent Support, When and Where You Need It
For organizations that already have a remote workforce, or simply need additional remote agents, there’s Cedar Support. Our customer service outsourcing solutions help your organization create exceptional customer experiences across every channel, while delivering on key SLAs and KPIs.
Providing quality service since 1991, our solutions can help you:
- Reduce customer wait times
- Manage call overflow
- Improve customer experience across all channels
Our remote agent staffing solutions include:
- Skilled onshore and offshore agents
- Video conferencing to create a custom training program
- Seamless omnichannel support through Cedar Cloud’s CCaaS platform
- Agent scripting and live call guidance software for faster training and compliance
- Call recording, coaching and monitoring for real-time quality control
- Reporting and analytics track agent performance
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